Terms and Conditions
Effective Date: 13/07/2026
These Terms and Conditions ("Terms") govern the provision of bin cleaning services by Rag ’N’ Binman cleaning ("we", "us", "our") to our customers ("you", "your"). By booking or using our services, you agree to be bound by these Terms.
1. About Us
Business Name: Rag ’N’ Binman cleaning
Email: Hello@ragnbinmancleaning.co.uk
Telephone: 07711043368
If you have any questions about these Terms, please contact us using the details above.
2. Our Services
We provide professional wheelie bin cleaning and sanitisation services for domestic customers.
Services may include:
General waste bin cleaning
Recycling bin cleaning
Garden waste bin cleaning
One-off cleans
Regular scheduled cleaning services
The exact services provided will be confirmed when your booking is accepted.
3. Service Area
We provide services only within our advertised operating areas. We reserve the right to refuse bookings outside these locations.
4. Bookings
Bookings may be made by telephone, email, our website, social media or any other approved booking method.
A booking is confirmed only once accepted by us.
5. Customer Responsibilities
To enable us to provide the service safely and efficiently, you agree to:
Ensure your bin has been emptied by your local authority before our scheduled visit.
Leave the bin in an accessible location.
Remove any valuables or personal items from the bin.
Ensure pets are secured.
Inform us of any access restrictions.
Notify us if your local authority changes your collection day.
If we cannot access your bin, the visit may be treated as completed and the normal service charge may still apply.
6. Missed Collections
If your local authority fails to empty your bin, we may:
Rearrange your clean for the next available date; or
Clean the bin at a later agreed appointment.
This will be at our discretion depending on availability.
7. Cleaning Standards
We aim to provide a high-quality cleaning service using specialist equipment and environmentally responsible cleaning products.
However, we cannot guarantee the removal of:
Permanent staining
Paint
Cement
Chemicals
Hazardous substances
Damage that existed before our attendance
Some stains or odours may remain where contamination has been present for a prolonged period.
8. Hazardous Waste
We reserve the right to refuse to clean bins containing:
Chemicals
Oils
Paint
Asbestos
Clinical waste
Sharps
Animal carcasses
Hazardous materials
Any material we believe presents a health or safety risk
Additional charges may apply if hazardous contamination is discovered.
9. Prices
All prices are displayed in pounds sterling (£).
Prices may change from time to time. Existing customers on regular cleaning plans will receive reasonable notice before any price increase takes effect.
10. Payment
Payment is due on the agreed date using one of our accepted payment methods.
Accepted payment methods may include:
Direct Debit
Bank transfer
Cash (where agreed)
Failure to make payment may result in suspension or cancellation of future services.
11. Subscription Services
Where you choose a recurring cleaning plan:
Your service will continue until cancelled.
Payments will be collected at the agreed intervals.
You may cancel by giving at least 14 days' notice before your next scheduled clean.
Any outstanding charges remain payable.
12. Cancellations
You may cancel a one-off booking by giving at least 24 hours' notice.
Where insufficient notice is given, we reserve the right to charge the full service fee.
13. Missed Appointments
If we arrive and cannot complete the service because:
the bin is unavailable,
access is blocked, or
the bin has not been emptied,
the appointment may be charged in full.
14. Weather and Unforeseen Events
We may delay or reschedule appointments where circumstances beyond our reasonable control prevent us from operating safely.
These include, but are not limited to:
Severe weather
Flooding
Snow or ice
Vehicle breakdown
Road closures
Staff illness
Government restrictions
Where possible, we will arrange a replacement appointment at the earliest available opportunity.
15. Damage
Our staff will exercise reasonable care while providing our services.
If you believe damage has occurred during the cleaning process, you must notify us within 48 hours and provide photographs where possible.
We are not responsible for:
Existing damage to the bin
Damage caused by defective or worn bins
Fair wear and tear
Damage caused by your local authority's refuse collection vehicles
16. Limitation of Liability
Nothing in these Terms limits or excludes liability where such liability cannot legally be excluded.
Subject to this, our total liability for any claim arising from our services shall not exceed the amount paid by you for the service giving rise to the claim.
We shall not be liable for:
Indirect or consequential losses
Loss of income
Loss of enjoyment or inconvenience
17. Complaints
If you are dissatisfied with our service, please contact us within 48 hours of the service being carried out.
Where appropriate, we may:
Revisit your property;
Re-clean your bin; or
Offer another reasonable solution.
18. Privacy
We process your personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
19. Changes to These Terms
We may amend these Terms from time to time.
The latest version will always be available on our website, and any significant changes affecting existing customers will be communicated where appropriate.
20. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Rag’N’BinManCleaning
Telephone: 07711043368
Email: hello@ragnbinmancleaning.co.uk